TERMS OF SERVICE

Last Updated: November 2, 2026

Important Notice

Please read these Terms of Service carefully before accessing our website, registering an account, or purchasing any products from Glitch Studio.

These Terms of Service establish the rights and obligations between Glitch Studio and users of our website and services. By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, together with our Privacy Policy and other applicable policies.

Article 1. Introduction to Our Services

These Terms of Service govern the use of the website and services provided by Glitch Studio (“Glitch Studio,” “we,” “us,” or “our”).
These Terms apply to all visitors, customers, and registered members who access or use our website and services.
Glitch Studio reserves the right to modify, update, or revise these Terms of Service from time to time. Any changes will be published on our website with an updated revision date.
Continued use of our website and services after such changes have been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
By using our services, users agree to comply with these Terms, our Privacy Policy, and all applicable laws and regulations.

Article 2. Users and Members

“Users” refer to individuals who access, browse, or use our website and its contents, including text, images, designs, graphics, videos, logos, and other materials.
“Members” refer to users who have successfully registered an account on the Glitch Studio website.
Members are responsible for providing accurate and complete information during the registration process and for keeping their account information up to date.
Glitch Studio reserves the right to refuse or cancel account registration where information is inaccurate, fraudulent, or where there are reasonable grounds to believe that the account may be used in violation of these Terms.
Individuals who have not reached the legal age required to enter into a binding agreement must obtain consent from their parent or legal guardian before registering or making a purchase.

Article 3. User Conduct

By accessing and using our website and services, users agree to act responsibly and comply with these Terms and applicable laws.

Users must not:

Use our website or services for unlawful, fraudulent, deceptive, or malicious activities.
Interfere with or disrupt the operation, security, or performance of our website, servers, or related systems.
Attempt to gain unauthorized access to accounts, systems, or restricted areas of our website.
Circumvent security measures or interfere with payment and order processing systems.
Copy, modify, reverse engineer, or exploit any part of our website or its content without prior written permission.
Use our website or content for unauthorized commercial activities, advertising, or promotional purposes.
Collect, reproduce, or extract website content through automated systems or other unauthorized methods.
Upload or transmit viruses, malicious code, or other harmful materials.
Submit false, misleading, abusive, defamatory, or otherwise unlawful content.
Infringe upon the intellectual property, privacy, or other legal rights of Glitch Studio, our licensors, partners, or third parties.

Glitch Studio reserves the right to restrict access, remove content, suspend accounts, or terminate services where we reasonably believe that a user has violated these Terms or applicable laws.

Article 4. Membership Benefits

Registered members may access account-related features and purchase products through our website.
Members may use the account management functions available on our website to review orders and update their personal information.
Glitch Studio may send important service notifications, order updates, promotional information, and other communications to the email address registered by the member.
Members are responsible for ensuring that their registered email address is valid and accessible.
Membership benefits and account privileges are personal and may not be transferred, sold, leased, or assigned to another individual.

Article 5. Account Information and Cancellation

Members must promptly update their account information whenever changes occur, particularly their email address, telephone number, billing address, and shipping address.
Glitch Studio shall not be responsible for delivery issues or communication failures caused by inaccurate or outdated information provided by members, subject to applicable law.
Members may request account cancellation by contacting Glitch Studio through our designated customer support channels.
Account cancellation does not automatically cancel existing orders or outstanding payment obligations.
Any completed transactions, outstanding obligations, or applicable rights and responsibilities established before account cancellation will remain subject to these Terms and applicable policies.

Article 6. Account Security

Members are responsible for maintaining the confidentiality of their account login credentials, including usernames and passwords.
Members must not share their account credentials with unauthorized individuals or allow others to use their accounts.
Members should notify Glitch Studio immediately if they suspect unauthorized access or any security breach involving their accounts.
Glitch Studio may take reasonable measures to protect accounts and prevent unauthorized activities.
Glitch Studio will handle security incidents and related responsibilities in accordance with applicable laws.

Article 7. Suspension and Termination of Services

Glitch Studio reserves the right to temporarily suspend or terminate an account, restrict access to our website, or cancel an order where reasonably necessary, including in circumstances involving:

Violation of these Terms of Service or applicable laws.
Fraudulent transactions or suspicious payment activities.
Submission of false or misleading registration or order information.
Unauthorized use or misuse of account credentials.
Attempts to interfere with website operations or security.
Failure to complete outstanding payments within the applicable payment period.
Abusive conduct toward our employees, representatives, or business partners.
Other reasonable circumstances requiring protective action.

Where appropriate and legally permitted, Glitch Studio will notify the affected member and provide an explanation of the action taken.

Suspension or termination will not automatically remove obligations arising from transactions completed before such action.

Article 8. Purchase and Sales Agreement

Members may purchase products through the ordering methods provided on the Glitch Studio website.
Customers are responsible for reviewing product descriptions, specifications, pricing, shipping information, and applicable policies before placing an order.
After an order is submitted, Glitch Studio will send an order confirmation acknowledging receipt of the order. An order confirmation does not necessarily constitute final acceptance of the order.
A purchase agreement becomes effective when Glitch Studio accepts the order and confirms the transaction through an appropriate confirmation or fulfillment notification.
Glitch Studio reserves the right to reject or cancel an order in reasonable circumstances, including product unavailability, pricing errors, suspected fraudulent transactions, or other circumstances permitted by applicable law. Any payment collected for an order that cannot be fulfilled will be handled in accordance with the applicable refund policy and legal requirements.
If an incorrect product price or specification is discovered, Glitch Studio will contact the customer to clarify the issue before proceeding with the transaction where appropriate.
Product availability, production quantities, and estimated release dates may change depending on manufacturing conditions and business circumstances.
Shipping fees displayed during pre-order periods may be estimates and may be adjusted if package dimensions, weight, shipping routes, or carrier rates change. Customers will be informed of any additional amount before being required to pay it.

Article 9. Pre-Orders and Limited Production

Certain Glitch Studio products may be offered through a pre-order system before the products are fully manufactured or ready for shipment.
A pre-order is considered reserved once the required initial payment or deposit has been successfully received, subject to order acceptance by Glitch Studio.
Deposit amounts, payment schedules, and applicable cancellation conditions will be communicated on the relevant product page or during checkout.
Unless otherwise stated, initial deposits are non-refundable, subject to the cancellation terms disclosed at the time of purchase and applicable laws.
Customers may request cancellation within 24 hours of placing a pre-order through their account page, where this function is available. Any refund of the deposit will be subject to the cancellation terms applicable to that order.
Estimated production and release dates are provided for reference and may change due to manufacturing requirements, material availability, quality control, or other unforeseen circumstances.
Glitch Studio will make reasonable efforts to notify customers of significant production delays or changes to estimated release schedules.
In the event that production of a pre-order product is permanently discontinued or the order cannot be fulfilled, Glitch Studio will notify affected customers and arrange an appropriate resolution in accordance with applicable law.

Article 10. Waitlist

For products that have reached their pre-order capacity, Glitch Studio may offer a waitlist where available.
Joining a waitlist does not guarantee product availability or confirm a purchase reservation.
If a pre-order allocation becomes available, Glitch Studio may contact waitlisted customers through their registered email addresses.
Customers who receive an available allocation must complete the required payment within the period specified in the notification.
If payment is not completed within the specified period, the allocation may be offered to another customer.
Glitch Studio reserves the right to close or discontinue a waitlist when the relevant product is no longer available for reservation.

Article 11. Payment Methods

Customers must pay the total amount displayed at checkout, including applicable product prices, shipping fees, taxes, and other charges disclosed before completing the purchase.
Available payment methods will be displayed on the Glitch Studio website or during checkout.
Payment processing may be handled by authorized third-party payment providers. Customers may be subject to the terms and conditions of those providers.
For one-time payments, the applicable product price will be charged according to the payment method selected at checkout.
For installment or payment-plan arrangements, customers must complete all scheduled payments according to the agreed payment schedule.
For pre-orders, the initial deposit and remaining balance will be collected according to the payment terms displayed for the relevant product.
Shipment preparation will generally begin after all required payments have been successfully completed.
Customers are responsible for ensuring that their payment information is accurate and that sufficient funds are available.
Any payment failure, chargeback, or suspected fraudulent transaction may result in order review, suspension, or cancellation, subject to applicable law.

Article 12. Shipping Policy

Glitch Studio will arrange product delivery through selected shipping and logistics providers.
Shipping methods, estimated delivery times, and applicable fees will be communicated during checkout or through the relevant product information.
Customers are responsible for providing a complete and accurate shipping address before the order is dispatched.
Once an order has been shipped, any request to change the delivery address or delivery schedule may need to be arranged directly with the designated carrier.
Delivery estimates are provided for reference and may be affected by production schedules, carrier operations, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
Tracking information will be provided after dispatch where tracking services are available. Certain economy shipping methods may not display active tracking updates until the shipment reaches the destination country or is processed by the local carrier.
Customers should monitor their tracking information and respond promptly to any delivery-related requests from the carrier.
Glitch Studio will make reasonable efforts to assist customers in resolving shipment issues in cooperation with the relevant shipping provider.

Article 13. Customs Duties and Import Taxes

International orders may be subject to import duties, customs fees, value-added taxes, and other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer or the designated recipient.
Customs authorities or shipping carriers may contact customers to request additional documentation or payment before releasing a shipment.
Customers are responsible for providing the information required for customs clearance and completing any necessary procedures.
If a shipment is returned because the recipient refuses delivery, fails to complete customs clearance, or does not provide the required information, the customer may be responsible for applicable return shipping costs and additional charges incurred.
Glitch Studio is not responsible for delays caused by customs inspections, import restrictions, or procedures imposed by the destination country, except where otherwise required by applicable law.
Glitch Studio will provide accurate shipment and customs documentation based on the information available to us and will not declare false product values or descriptions.

Article 14. Returns and Exchanges

Customers who receive products with manufacturing defects, missing components, or initial malfunctions should contact Glitch Studio within 30 days of receiving the product.
Customers must provide their order number, product information, and clear photographs or videos showing the reported issue.
Glitch Studio will review each case and determine an appropriate resolution based on the nature of the issue, which may include repair, replacement parts, product exchange, or refund where appropriate.
If a defective product cannot reasonably be repaired or replaced, a refund may be considered in accordance with applicable law.
Returns or exchanges must be approved by Glitch Studio before the product is shipped back. Customers should not return products without receiving return instructions from our support team.
Products damaged through improper handling, modification, accidents, or misuse after delivery may not qualify for a return or exchange.
For approved returns unrelated to manufacturing defects, customers may be responsible for associated return shipping costs, subject to applicable law.
Products purchased through authorized retailers or third-party sellers should generally be handled through the original seller, subject to the applicable warranty and consumer protection rights.
Nothing in this Article limits any mandatory rights customers may have under applicable consumer protection laws.

Article 15. Product Information and Disclaimer

Glitch Studio makes reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, and other information on our website.
Product photographs, renderings, prototype images, and promotional materials are provided for illustrative purposes. Actual products may differ slightly in color, texture, finish, or appearance due to manufacturing processes, hand-painting, lighting conditions, or display settings.
Hand-painted collectibles may have minor variations between individual pieces. Such variations are part of the nature of handcrafted production and do not necessarily constitute manufacturing defects.
Product dimensions and weight displayed on the website may be based on prototype measurements and may vary slightly in the final production version.
Estimated production schedules and release dates are subject to change.
Glitch Studio reserves the right to make reasonable adjustments to product specifications, materials, or production details where necessary, provided that such changes do not unlawfully reduce the customer’s rights.
Product information is provided in good faith. However, Glitch Studio does not guarantee that every website description or image will be completely free from technical or typographical errors.

Article 16. Website and Service Disclaimer

Glitch Studio makes reasonable efforts to maintain the availability and proper operation of our website and online services.
We do not guarantee uninterrupted or error-free access to our website at all times.
Website services may occasionally be unavailable due to maintenance, technical difficulties, system updates, or circumstances beyond our reasonable control.
Glitch Studio is not responsible for the content or privacy practices of external websites linked through our website.
We will take reasonable measures to protect our website and services from unauthorized access, harmful software, and security threats.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Article 17. Acceptable Use Policy

Users are prohibited from:

Using our website or services for unlawful or unauthorized purposes.
Copying, distributing, reproducing, or commercially exploiting website content without permission.
Selling, publishing, or redistributing product images, designs, or other materials without authorization.
Infringing upon the copyrights, trademarks, or other intellectual property rights of Glitch Studio or third parties.
Attempting to damage, interfere with, or compromise website systems and security.
Uploading malicious software, viruses, or harmful digital content.
Providing false information or engaging in fraudulent transactions.
Misusing accounts, membership privileges, or promotional benefits.
Engaging in activities that may harm Glitch Studio, our customers, licensors, partners, or other users.

Glitch Studio reserves the right to take appropriate action against violations of this policy, including restricting access or pursuing legal remedies where necessary.

Article 18. Intellectual Property Rights

All intellectual property rights relating to Glitch Studio’s original website content, including text, graphics, logos, photographs, product designs, promotional materials, and other creative works, are owned by Glitch Studio or their respective rights holders.
Certain products, characters, artwork, names, and other creative elements may be used under license or authorization from third-party intellectual property owners.
All intellectual property rights relating to licensed properties remain with their respective owners and are not transferred to customers through the purchase of a physical product.
Purchasing a Glitch Studio product grants the customer ownership of the physical item only. It does not grant any copyright, trademark, reproduction, distribution, or commercial exploitation rights over the underlying designs or intellectual property.
No content from our website or products may be reproduced, modified, distributed, or used commercially without prior written authorization from the relevant rights holder.
Unauthorized use of intellectual property may result in legal action in accordance with applicable laws.

Article 19. Personal Information and Privacy

Glitch Studio collects and processes personal information in accordance with our Privacy Policy and applicable data protection laws.
By using our website and services, customers acknowledge that their personal information may be processed for purposes including account management, order fulfillment, payment processing, shipping, customer support, and other legitimate business activities.
Glitch Studio may use cookies and similar technologies to improve website functionality and user experience, subject to applicable consent requirements.
Personal information may be shared with authorized third-party service providers where necessary to operate our business and fulfill customer orders.
For further information regarding the collection, use, storage, and protection of personal information, please refer to our Privacy Policy.

Article 20. Changes to Services and Terms

Glitch Studio reserves the right to update, modify, suspend, or discontinue any part of our website or services when reasonably necessary.
Changes may be made to reflect improvements, technical requirements, business operations, or applicable legal obligations.
Where significant changes affect customers or existing transactions, Glitch Studio will make reasonable efforts to provide appropriate notification.
Glitch Studio may revise these Terms of Service from time to time. Updated versions will be published on our website with the corresponding revision date.
Any changes to these Terms will not affect rights or obligations arising from completed transactions unless otherwise permitted by applicable law.

Article 21. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in accordance with the laws of Vietnam, without prejudice to any mandatory consumer protection laws that may apply.
If any dispute arises from the use of our website, services, or products, Glitch Studio and the customer agree to make reasonable efforts to resolve the matter through good-faith communication and negotiation.
If the dispute cannot be resolved through mutual agreement, it shall be handled by the competent courts or authorities in accordance with applicable laws.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

Glitch Studio

For questions or concerns regarding these Terms of Service, please contact our customer support team:

Email: [Insert Official Support Email]

Website: [Insert Official Website URL]

Location: Vietnam

Terms of Service