Pre-Orders

When a pre-order product reaches the final stages of production, Glitch Studio will notify you with an update on its estimated completion and shipping schedule.

Before shipment, you may be asked to confirm your shipping address. Please ensure that your information is accurate and up to date to avoid delivery issues.

Please note that production schedules are estimates and may occasionally change due to manufacturing requirements, quality inspections, or other unforeseen circumstances. If a significant delay occurs, we will notify you with an update. We appreciate your patience and understanding as we work to ensure the quality of every collectible.

Shipping and Tracking

Once your order has been dispatched, Glitch Studio will provide a tracking number so you can follow your shipment.

Please note that for certain economy shipping services, tracking information may not become active until the package reaches your destination country or is processed by the local carrier. Tracking updates may therefore take some time to appear.

We work with our shipping partners to ensure that every collectible is carefully prepared and delivered as safely and efficiently as possible.

Delivery and Customs

International shipments may be subject to customs inspections, import duties, taxes, and other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Upon arrival in your country, your shipment may be handled by a local carrier or customs authority. You may be contacted to provide additional information, complete customs clearance, or arrange delivery.

Please ensure that you respond promptly to any requests from the carrier and provide the necessary information to avoid delays.

If a shipment is returned to Glitch Studio because the recipient refuses delivery, fails to complete the required customs procedures, or provides an incorrect shipping address, the customer may be responsible for the applicable return shipping costs and any additional charges incurred. Any reshipment will be subject to further shipping fees.

We recommend contacting your carrier directly if you need to arrange a suitable delivery date or time.

Glitch Studio is committed to handling every order with care and keeping customers informed throughout the shipping process.