Order Cancellations

Glitch Studio understands that circumstances may change after an order has been placed. Cancellation requests are subject to the conditions outlined below.

 

Pre-Order Cancellations

Customers may cancel a pre-order within 24 hours of placing the order through their account page, where this feature is available. After this period, please contact our customer support team at [Insert Support Email] to inquire about cancellation eligibility.

Please note that the Transaction fees (10%) is non-refundable. Any cancellation request submitted after the initial 24-hour period will be reviewed in accordance with our pre-order terms and applicable laws.

In-Stock Order Cancellations

Customers may cancel an in-stock order within 24 hours of placing the order through their account page, where this feature is available. After this period, cancellation may no longer be possible, particularly if the order has entered processing or shipping.

Please note that the Transaction fees (10%) is non-refundable. Any payment already made will be handled in accordance with the applicable payment terms and cancellation policy.

Refunds

If your product arrives with a manufacturing defect or malfunction, please contact Glitch Studio within 7 days of receiving your order. Our team will review the issue and assist you with an appropriate resolution.

Depending on the nature of the defect, the available resolution may include repair, replacement, replacement parts, or a refund where appropriate. If a product cannot be repaired or replaced, a refund may be considered.

Due to the nature of collectible figures and statues, we generally do not accept returns or issue refunds for reasons based solely on personal preference, provided that such restrictions are permitted by applicable law.

For approved returns unrelated to product defects, customers may be responsible for return shipping costs, subject to our return instructions and applicable consumer protection laws.

For further information, please refer to our Terms of Service.

Reporting Damaged Goods

If you purchased directly from the Glitch Studio website and your item arrives damaged, please contact our customer support team at [Insert Support Email] as soon as possible.

To help us assess the issue, please provide the following information:

  •  
    Your order number.
  •  
    Clear photographs of the damaged product and affected parts.
  •  
    Photographs of the packaging, if it was damaged during delivery.
  •  
    A description of the damage or issue.

Our team will review your case and advise you on the next steps.

If you purchased a Glitch Studio product through an authorized retailer or another third-party seller, please contact the original seller directly for assistance with returns, replacement parts, exchanges, or refunds, in accordance with their policies.

Glitch Studio is committed to providing quality collectible products and will make reasonable efforts to assist customers with eligible product issues.